All items are sent via Australia Post using a tracked Australia Post service, as this is the only option we have in the rural and regional township of Donald, Victoria.
At checkout, you will be given the option of choosing either Standard Postage for $14.50 or Express Postage for $18.00. This set price includes the packaging of your Love Shack Giftware products in a shipping box or satchel, along with your tracking number. We offer free shipping on orders over $150 – this applies to standard domestic orders in Australia.
Express shipping is available at an extra cost, with the price listed at checkout.
Love Shack Giftware will not be held responsible for any lost items once handed over to Australia Post. It is your responsibility to check the tracking information sent. Once an order has been lodged with Australia Post, delivery is managed by the carrier. Please contact us if tracking shows an issue so we can help you investigate.
If you have any questions regarding the tracking of your parcel, please call Australia Post on 13 76 78.
If your parcel is returned to us as it has not been collected from an Australia Post depot/mail centre within the time frame detailed by Australia Post, it is YOUR responsibility as a customer to pay for the parcel to be resent. We are not held responsible for parcels that are not collected.
If an incorrect or incomplete delivery address is provided at checkout and the parcel is returned to us, the customer will be responsible for the cost of resending it. We will address your parcel as we see it written.
Please allow 1-2 business days (excluding weekends and public holidays) for your order to be processed, packed and posted (unless otherwise stated within the product listing). We will not be held responsible for the time it takes Australia Post to deliver your package (2-20 business days as per the Australia Post website via the standard service).
Once your parcel is posted, it is out of our control. Express Post only affects Australia Post’s delivery service; it does not shorten our processing time.
Again, keep an eye on the tracking information that is sent via email. This tracking number will allow you to see the delivery of your parcel.
By placing an order with Love Shack Giftware, you acknowledge the shipping information outlined above.