All items are sent via Australia Post using Track & Trace method as this is the only option we have in rural and regional township.
At checkout, you will be given the option of choosing either Standard Postage for $12 or Express Postage for $16. This set price includes the packaging of your Love Shack Giftware products, post box/satchel and tracking. We offer free shipping on orders over $75 – this applies to standard domestic orders in Australia. You must enter the discount code for free shipping to be accepted. Express shipping is available at extra cost with the price listed at checkout.
Love Shack Giftware will not be held responsible for any lost items, once handed over to Australia Post. It is your responsibility to check the tracking information sent.
If you have any questions in regards to the tracking of your parcel, please call Australia Post on 13 76 78.
If your parcel is returned to us as it has not been collected from an Australia Post depot/mail centre within the time frame detailed by Australia Post, it is YOUR responsibility as a customer to pay for the parcel to be resent. We are not held responsible for parcels that are not collected.
If you do not provide your correct address on your Paypal information and a parcel is returned to us, we will have to charge you to resend your item. Please make sure that your postal information is correct to avoid waiting longer periods and paying extra postage. It is the customers responsibility to make sure that the address section is filled out correctly. We will address your parcel AS WE SEE IT WRITTEN.
Please allow 1-2 working days (excluding weekends and public holidays) for your order to be processed, packed and posted (unless otherwise stated within the product listing). We will not be held responsible for the time it takes Australia Post to deliver your package (2-20 days as per the Australia Post website via the standard service).
Once your parcel is posted, it is out of our control. If you choose the Express Postage option, this DOES NOT speed up the processing/handling time. This is purely the service that is offered by Australia Post in regards to the actual postage of your item.
Again, keep an eye on the tracking information that is sent via email. This tracking number will allow you to see the delivery of your parcel.
By fulfiling an order with Love Shack Giftware you have acknowledge this information and have made a purchase based on the postage information given.