At Love Shack Giftware we are incredibly proud to bring our vision & dream to you. We pride ourselves on high quality items & customer service. Our products are tried, tested and loved! We take on board all feedback from our customers, that includes complaints, compliments and recommendations for other products to stock. You, our customer are the Number 1 priority for us!
OUR SHIPPING POLICY
All items are sent via Australia Post using Track & Trace method. . At checkout, you will be given the option of choosing either Standard Postage or Express Postage. The set price includes the packaging of your Love Shack Giftware products, post box/satchel and tracking.
Love Shack Giftware will not be held responsible for any lost items, once handed over to Australia Post. It is your responsibility to check the tracking information sent.
If you have any questions in regards to the tracking of your parcel, please call Australia Post on 13 76 78.
If your parcel is returned to us as it has not been collected from an Australia Post depot/mail centre within the time frame detailed by Australia Post, it is YOUR responsibility as a customer to pay for the parcel to be resent. We are not held responsible for parcels that are not collected.
If you do not provide your correct address on your Paypal information and a parcel is returned to us, we will have to charge you to resend your item. Please make sure that your postal information is correct to avoid waiting longer periods and paying extra postage. It is the customers responsibility to make sure that the address section is filled out correctly. We will address your parcel AS WE SEE IT WRITTEN.
Please allow 1-2 working days (excluding weekends and public holidays) for your order to be processed, packed and posted (unless otherwise stated within the product listing). We will not be held responsible for the time it takes Australia Post to deliver your package (2-20 days as per the Australia Post website via the standard service).
Once your parcel is posted, it is out of our control. If you choose the Express Postage option, this DOES NOT speed up the processing/handling time. This is purely the service that is offered by Australia Post in regards to the actual postage of your item.
Again, keep an eye on the tracking information that is sent via email. This tracking number will allow you to see the delivery of your parcel. By fulfiling an order with Love Shack Giftware you have acknowledge this information and have made a purchase based on the postage information given.
OUR RETURN/EXCHANGE POLICY
We want you to be happy with your items and if your not 100% satisfied we will accept returns for change of mind or damaged goods.
For all earring items only, we are unfortunately unable to exchange items due to change of mind, as we are unable to confirm whether or not they have been worn and to sell them on would be a breech of Australia product safety legislation.
Returns will be accepted within 7 days of receipt of goods providing its unused and still in originally packaging. Postage to be at buyers expense. Refund will be processed on receipt of goods.
CARE INSTRUCTIONS FOR EARRINGS
All earrings should be handled with care. The adhesive we use is very strong. However items should be treated as you would treat any other fragile object (like glass). If they are dropped or knocked, or thrown into handbags, the item may be damaged. Hot temperatures (eg. left in cars), moisture, and being left in direct sunlight will also compromise the longevity of the item.
CARE INSTRUCTIONS FOR INSULATED DRINKWARE
Our products are not dishwasher safe and should be warm hand washed only, towel dried or left in the dish rack to air dry. We endeavour to provide care card instructions with all our insulated drink ware at the time of purchase.
SOLD OUT ITEMS
Anything that says Sold Out or Out of Stock, don’t stress! There is a reason for this, it could be due to materials being out of stock or in transit to us. We endeavour to update our stock ASAP. If there is something specific you’re after, please let us know so we can put it aside for you when it becomes available.
Enquires are welcome on all the Love Your Travels & Love Shack Giftware range. Please email email@example.com
Please state your Business Name, Location and provide some detail about you & your business to see if your the right fit for us.